Privacy policy
Otithi Privacy Policy
This Privacy Policy explains how BRAC-Otithi ("we", "us", "our") collects, uses, retain, shares, and protects personal data when you visit or make purchases through https://otithi.brac.net/ (Website-both web version and social media version/mobile application).
BRAC-Otithi is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to safeguard the confidentiality of any information that is transmitted through its website. This online privacy policy explains how we collect, share, use and protect information when you visit or use our website.
As you review this Privacy Policy, here are a few general principles to keep in mind:
Consent to Policy
For certain activities within the website and through the use of our mobile application, you confirm your affirmative consent to all the terms of this Policy detailed below and comply with any other security procedures that we may establish from time to time.
Collection of Information
Information we collect about you from your activites in the Website such as creating your account, purchase, order, return, track, participate in promotional survey and provide your feedback by contacting us. We appreciate your informed consent in providing your information and we are committed to protecting your entrusted data.
In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the type of operating system and browser you use, and information about the site you came from, the parts of our online service you access, and the site you visit next. Although most areas of the Website can be accessed without submitting any information that personally identifies you, some areas require certain personally identifiable information from you (“Personal Data”).
We collect the following categories of data:Personal: Name (First Name and Last Name), Address(billing/delivery), Email address, NID/Passport number (any other identification number) Mobile Number, Gender, Age, Date of Birth.
Financial: Credit card/Debit Card information, signature only for payment processing (processed by secure payment gateways), Mobile Financial Service Account details, Bank account information invoice copies
Technical data: IP address, device identifiers, browser type, operating system, log files.
Usage data: pages visited, time spent, clicks, preferences, reward points,
Marketing preferences: opt‑ins, opt‑outs, campaign responses
Customer support: communications, complaints, feedback.
Use of the information collected:
We use the information discussed above in a number of ways, such as:
Processing purchase and transactions.
Verifying your identity (such as when you access your account information).
Preventing fraud and enhancing the security of your account or our online services.
Responding to your requests and communicating with you.
Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies.
All information is processed through ensuring enhanced data security measures, including but not limited to data masking techniques.
Disclosure of information:
We may share the information that we collect from and about you, with our affiliates, with service providers, with regulators and with any third parties with whom we have signed Non- Disclosure Agreements. However, we will disclose information to third parties about you upon your consent ONLY in the following situations:
to comply with the requirements of the law or with court orders
to address, rectify, ameliorate or mitigate fraud, security or technical issues.
With our trusted service providers (when required) who work on our behalf and do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Privacy Policy.
We do not sell or unlawfully disclose personal data or provide unauthorized access to any third party for commercial gain.
All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with the laws of Bangladesh. They are not authorized to use your information in any manner, other than the specifically agreed purpose mentioned or as otherwise required by applicable law.
Data Retention:
We will only keep your information for as long as we are permitted by applicable laws and regulations or as is relevant for the purposes for which it was collected.
Fulfil the purposes described in this Privacy Policy
Comply with legal and regulatory requirements in Bangladesh
Resolve disputes and enforce our contractual and legal rights
Data Security
We work to protect the security of your personal information during by using secured servers, encryption protocols, regular security assessments, and software, against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of customer personal information. Our devices/platforms/plug-ins offer security features to protect them against unauthorized access and loss of data.
We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers with a need-to-know basis who require such information for the purposes described in this Policy.
Further, it is important for us that your account with us is also protected against unauthorized access. To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
External Links, Third-Party Sites and Cookies
The Website may contain links to other websites. We are not responsible for the content of these websites or their privacy policies. Linking to a website does not constitute endorsement by us of the sponsors of the website or the products presented on the website. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk and subject to the terms and conditions of use and privacy policies for such websites.
We may use third-party advertising companies to serve ads to you on other websites after you visit the Website. These advertising companies may use tracer tags or web beacons to generate reports by using certain information which shall be encrypted (not your name, address, email address or telephone number) about your visits to https://otithi.brac.net/ and the websites which advertise and feature links to https://otithi.brac.net/ in order to provide advertisements about goods and services of interest to you. BRAC-Otithi does not intend to sell your information for marketing purposes.
We may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our online services. In addition, we may later associate the usage and other information we collect online with personal information about you. Enabling these cookies is not strictly necessary for the Website to work but it will provide you with a better browsing experience. You can delete or block these cookies as allowed by your browser, but if you do that some features of this site may not work as intended.
Access, Correction and withdrawal to consent
We limit access to your Personal Data to people and entities that have a need to use your information for our business purposes. You may request access to your Personal Data, or request to correct or amend any Personal Data that is inaccurate or incomplete, by contacting us through the contact information in the “Contact Us” section, below.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data, and we shall comply with the request subject to the applicable laws or regulations of Bangladesh.
Children’s Information
BRAC-Otithi does not sell products for purchase by children. We do not knowingly collect personally identifiable information from children under 18 without parental consent.
Changes to this Privacy Policy
We may amend this Privacy Policy from time-to-time. For material changes to this Privacy Policy, we will place a prominent notice on the Website. The date this Privacy Policy was last modified is at the top of this page. Please periodically review this Privacy Policy so that you are familiar with the current Privacy Policy and aware of any changes.
Customer Service through Contact Us (page)
We collect information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products, website or services e.g. through training modules etc.
Website Analytics
You can visit https://otithi.brac.net/ without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve the website for our customers. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on https://otithi.brac.net/ The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
